Conduct and Behaviour Policy

Conduct and Behaviour

Respectful Conduct

  1. Discriminatory language, harassment, offensive jokes, threats, or aggressive behaviour will not be tolerated and will result in forfeiture of the lesson.
  2. Clients are NOT to address another client’s child regarding an issue; instead, they should address the matter with reception/management, and appropriate action will be taken.
  3. Respecting the privacy and confidentiality of others is crucial. Clients must not share sensitive information or speak about other clients or staff without explicit permission.
  4. Images of clients are not to be shared without prior consent from their parents or guardians.
  5. Use, possession, or distribution of illegal substances is prohibited. Clients under the influence will be asked to leave.
  6. Smoking and use of e-cigarettes and vapes is strictly prohibited on or in these premises. Legal requirements to engage in these behaviours states patrons must be at least 4 metres away from exit or entry to the premises.

The 3 Steps of Water Safety

1. Learn

We are passionate about helping children to gain water awareness and safety whilst learning how to swim in a fun and encouraging environment.

2. Achieve

Each stage of learning has specific development goals relating to the skill level of the swimmer. Our aim is to offer your child a happy and enjoyable experience while progressing them through our skill-based levels.

3. Survive

Child education program focusing on water safety, independence and confidence. We provide children with the skills they need to be safe in and around water.