Makeups/Cancellation and Attendance

Makeup Lessons

1. Makeup lessons are not credits but additional classes with a 6-month expiry.
2. Makeup lessons not used before the last enrolment date will be forfeited.
3. Makeup lesson can be booked via your online account, call or visit reception, or by emailing reception@swimaway.com.au
4. Once a makeup lesson is booked it cannot be changed or cancelled. If unable to attend the makeup lesson, the lesson will be forfeited and not reinstated to the enrolee’s account.

Cancellation and Termination of classes

1. Notification of cancelation
   1. Notification of cancellation must be received 3 days prior to payment. (By Friday 12pm for payments direct debited on the following Monday).
   2. Notification of cancellation are to be sent to accounts@swimaway.com.au
   3. Confirmation of cancellation, including details of last payment and classes, will be emailed on processing.
   4. Cancellation received less than 1 working days before the next payment will result in the payment being processed.
2. Cancellation of prepaid classes
   1. No refunds will be issued for prepaid classes.
   2. Prepaid classes are non-transferrable between enrolees.
3. Termination of enrolments
   1. SwimAway reserves the right to terminate any enrolment in the event of outstanding fees or threatening/unsafe behaviour.

Class Schedule and Attendance – Group and Squad Lessons

1. Scheduled Classes
   1. Scheduled class enrolments will remain as the enrolee’s regular class unless changed by the responsible person or SwimAway Staff.
   2. Changes can be made via your online account, at reception, or by emailing reception@swimaway.com.au
   3. SwimAway reserves the right to remove an enrolee from an enrolled class if enrolment in that class/level is unsafe/unsuitable for the enrolee, others in the class, or the instructor running the lesson.
   4. SwimAway reserves the right to change, move or cancel lessons as a one-off or permanently if the lesson is unable to be provided.

2. Notice of Non-Attendance
   1. Notice must be given at least 2 hours before the class to receive a makeup lesson.

Failure to provide notice will result in the loss of the lesson.

Class Schedule and Attendance – Infant Play Classes

1. Scheduled Lessons
   1. Infant Play lessons continue until the enrolee is 6 months old. SwimAway staff will contact the responsible person when the enrolee is 6 months old to discuss regular classes.
2. Notice of Non-Attendance:
   1. Makeup lessons are not issued for missed Infant Play classes.

Class Schedule and Attendance – Private and Additional Support Lessons

1. Policy Information
   1. SwimAway prides itself on supporting all individuals requiring more assistance. Please see the reception team to be issued with an individualised policy relating to all private and additional support classes. 
2. Non-Attendance: Please see the reception team ahead of your scheduled lesson. Notification must be a minimum of 24 hours to adhere to the support lesson policy.